Getting in
I can't log in
I can't log in
- Double-check your email and password for typos.
- Use Forgot password? on the login screen to reset it.
- Make sure you confirmed your email when you signed up (check spam).
- Still stuck? Contact your workspace admin or support.
I didn't get the confirmation or invite email
I didn't get the confirmation or invite email
Wait a minute, then check your spam/junk folder. If it’s still missing, ask the person who invited you to resend it, or try signing up again.
I'm in the wrong workspace
I'm in the wrong workspace
Use the workspace switcher in the top-right corner to change to the right one. See the workspace tour.
Using Agents
Where should I start — Chat or Agents?
Where should I start — Chat or Agents?
Start with Agents. That is the primary experience on AI Suite. Use plain Chat only for quick Q&A when you don’t need a file or tools.
How do I make a document, spreadsheet, or PDF?
How do I make a document, spreadsheet, or PDF?
Open Agents, ask for the format you want, then download from the preview panel. See Create docs, sheets & PDFs.
Do I need a Managed agent?
Do I need a Managed agent?
Usually no. Managed agents are advanced. Non-technical users should stick with the Core Agent.
Using the AI
The answer is wrong or made-up
The answer is wrong or made-up
AI can sometimes sound confident but be incorrect. For anything important, double-check it. You can reply “Are you sure? Please double-check,” try a smarter model, or give it the real facts as knowledge.
The answer is too long / too short / wrong tone
The answer is too long / too short / wrong tone
Just ask for a change: “Make it shorter,” “More formal,” “Add bullet points.” The AI remembers the conversation and adjusts.
It forgot what we were talking about
It forgot what we were talking about
Make sure you’re in the same Agent session (or chat). A new session starts fresh. Keep one topic per session.
How do I get better answers?
How do I get better answers?
Ask more clearly — say who it’s for, how long, the tone, and the file format if you need one. See Writing good prompts.
How do I switch to a smarter AI?
How do I switch to a smarter AI?
Use the model picker. See Choosing a model.
Credits, limits, and speed
I ran out of credits / hit a limit
I ran out of credits / hit a limit
Check Settings → Usage to see your balance. You can add credits or upgrade your plan from Billing (admins only). See Team & billing.
Why is a response slow?
Why is a response slow?
Smarter models think more and take longer. For quick tasks, switch to a faster model. Long documents also take more time to process.
How do I use fewer credits?
How do I use fewer credits?
Use faster models for simple work, keep prompts concise, and reuse apps/agents instead of re-explaining. See Team & billing.
Documents, apps, and agents
My uploaded document isn't being used
My uploaded document isn't being used
Give it a moment to finish processing after upload (look for a ready status). Make sure you uploaded it to the right place — the app or agent’s knowledge area. See Ask your own documents.
My app or agent isn't behaving how I want
My app or agent isn't behaving how I want
Update its instructions with a clear rule about what to do differently, then test again. See Build an app and Configure the Core Agent.
A connected tool isn't working
A connected tool isn't working
Open Integrations and check the tool is still connected. You may need to reconnect and approve access again.
Sharing and privacy
Still stuck? Ask your workspace admin, or reach out through your organization’s support channel.
Next step
Glossary
Every tricky word explained in one plain sentence.