An app is an optional custom AI helper you save and reuse. For most day-to-day work on the AI Suite platform — documents, sheets, PDFs, multi-step tasks — use the Core Agent first.Build an app when you want a dedicated helper with fixed instructions that people open like a mini product.
The Core Agent is your main teammate. An app is a specialized notebook that already has instructions on page one.
Examples of apps people build:
A “Customer Reply Writer” that always answers in your brand’s friendly tone.
A “Meeting Notes Summarizer” that turns notes into action items.
A “Product Q&A” app that answers from your uploaded product manual.
Prefer something that can also use tools inside the Agents tab? See Build an Assistant.
Click Apps in the left menu, then click New app (or the create button).
The Apps area. Click 'New app' to start building.
2
Give it a name
Something clear, like “Customer Reply Writer”. This is just so you can find it later.
3
Write its instructions
This is the important part. In plain words, tell the app how to behave — its job, its tone, and any rules. For example:
You help our support team reply to customers. Always be warm and friendly. Keep replies under 100 words. Never promise refunds — instead, offer to escalate to a manager.
Think of the instructions as training a new team member on their first day. What would you tell them so they do the job right every time?
4
Pick a model
Choose the AI brain for your app — see Choosing a model. The default is a fine starting point.
5
Add knowledge (optional)
Want the app to answer from your documents? Upload them to the app’s knowledge area — see Ask your own documents.
6
Test it in the playground
Most apps have a playground or preview where you can try it out. Send a test message and see how it responds.
Testing your app in its playground before sharing it.
7
Save and use it
Happy with it? Save it. Now it’s ready whenever you need it — and you can share it with your team.
