> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sundaypyjamas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & Troubleshooting

> Quick answers and simple fixes for the most common questions.

## Getting in

<AccordionGroup>
  <Accordion title="I can't log in">
    * Double-check your email and password for typos.
    * Use **Forgot password?** on the login screen to reset it.
    * Make sure you confirmed your email when you signed up (check spam).
    * Still stuck? Contact your workspace admin or support.
  </Accordion>

  <Accordion title="I didn't get the confirmation or invite email">
    Wait a minute, then check your **spam/junk** folder. If it's still missing, ask the person who invited you to resend it, or try signing up again.
  </Accordion>

  <Accordion title="I'm in the wrong workspace">
    Use the **workspace switcher** in the top-right corner to change to the right one. See [the workspace tour](/user-guide/workspace-tour).
  </Accordion>
</AccordionGroup>

## Using Agents

<AccordionGroup>
  <Accordion title="Where should I start — Chat or Agents?">
    Start with **[Agents](/user-guide/first-agent)**. That is the primary experience on AI Suite. Use [plain Chat](/user-guide/first-chat) only for quick Q\&A when you don't need a file or tools.
  </Accordion>

  <Accordion title="How do I make a document, spreadsheet, or PDF?">
    Open **Agents**, ask for the format you want, then download from the preview panel. See [Create docs, sheets & PDFs](/user-guide/agents/create-files).
  </Accordion>

  <Accordion title="Do I need a Managed agent?">
    Usually **no**. Managed agents are [advanced](/user-guide/managed-agents). Non-technical users should stick with the Core Agent.
  </Accordion>
</AccordionGroup>

## Using the AI

<AccordionGroup>
  <Accordion title="The answer is wrong or made-up">
    AI can sometimes sound confident but be incorrect. For anything important, double-check it. You can reply *"Are you sure? Please double-check,"* try a [smarter model](/user-guide/choosing-models), or give it the real facts as [knowledge](/user-guide/knowledge).
  </Accordion>

  <Accordion title="The answer is too long / too short / wrong tone">
    Just ask for a change: *"Make it shorter,"* *"More formal,"* *"Add bullet points."* The AI remembers the conversation and adjusts.
  </Accordion>

  <Accordion title="It forgot what we were talking about">
    Make sure you're in the **same Agent session** (or chat). A **new** session starts fresh. Keep one topic per session.
  </Accordion>

  <Accordion title="How do I get better answers?">
    Ask more clearly — say who it's for, how long, the tone, and the **file format** if you need one. See [Writing good prompts](/user-guide/writing-prompts).
  </Accordion>

  <Accordion title="How do I switch to a smarter AI?">
    Use the model picker. See [Choosing a model](/user-guide/choosing-models).
  </Accordion>
</AccordionGroup>

## Credits, limits, and speed

<AccordionGroup>
  <Accordion title="I ran out of credits / hit a limit">
    Check **Settings → Usage** to see your balance. You can add credits or upgrade your plan from **Billing** (admins only). See [Team & billing](/user-guide/team-and-billing).
  </Accordion>

  <Accordion title="Why is a response slow?">
    Smarter models think more and take longer. For quick tasks, switch to a faster model. Long documents also take more time to process.
  </Accordion>

  <Accordion title="How do I use fewer credits?">
    Use faster models for simple work, keep prompts concise, and reuse apps/agents instead of re-explaining. See [Team & billing](/user-guide/team-and-billing).
  </Accordion>
</AccordionGroup>

## Documents, apps, and agents

<AccordionGroup>
  <Accordion title="My uploaded document isn't being used">
    Give it a moment to finish processing after upload (look for a *ready* status). Make sure you uploaded it to the right place — the app or agent's knowledge area. See [Ask your own documents](/user-guide/knowledge).
  </Accordion>

  <Accordion title="My app or agent isn't behaving how I want">
    Update its **instructions** with a clear rule about what to do differently, then test again. See [Build an app](/user-guide/build-an-app) and [Configure the Core Agent](/user-guide/agents/configure).
  </Accordion>

  <Accordion title="A connected tool isn't working">
    Open [Integrations](/user-guide/integrations) and check the tool is still connected. You may need to reconnect and approve access again.
  </Accordion>
</AccordionGroup>

## Sharing and privacy

<AccordionGroup>
  <Accordion title="Who can see what I share?">
    Only people with the **share link** can see a shared item — and only that item, not the rest of your workspace. You can turn any link off. See [Sharing your work](/user-guide/sharing).
  </Accordion>

  <Accordion title="I shared something by mistake">
    Open the same **Share** panel and disable or delete the link. It stops working for everyone immediately.
  </Accordion>
</AccordionGroup>

<Note>
  Still stuck? Ask your workspace admin, or reach out through your organization's support channel.
</Note>

## Next step

<Card title="Glossary" icon="book-open" href="/user-guide/glossary">
  Every tricky word explained in one plain sentence.
</Card>